Frequently asked questions
What do I do if I forget my password?
- Click here to login to the event website
- Click the Don't know your password? Click here to reset it link
- Enter the email address you used to register for the event
- Click the Submit button
- You will receive an email with a Reset Password button
- Click the button and enter your new password in the Password field
- Repeat the new password in the Repeat Your Password field and click Submit
Please check your spam and/or promotions inbox in case you did not receive the password reset email.
How do I change my email address?
- Log in here using your email address and password
- Make any necessary changes to your email address on the Information for profile validation tab
- Click the Continue button until you reach the Confirmation page
Changes to your registration are not final until you have reached the Confirmation page.
How do I change my time zone?
- Click here to login to the event website
- Go to Meetings > My Schedule
- Scroll down to the bottom of your calendar
- Click Change Time Zone and choose your preferred time zone in the dropdown menu
- Click Submit
Make sure you set your time zone correctly because the agenda and your meetings will be displayed according to the time zone you have selected.
How do I request a meeting with someone?
- Go to the Attendees List and browse through the profiles
- Click the Request meeting button
- Choose the time and date of the meeting
- Click Send request
How to check if my camera/microphone is working?
- Please check that your browser has permission to use your camera/microphone
- Click the Camera and microphone test button in your Schedule and follow the instructions
- Depending on your browser settings you may be asked to confirm the activation of the Camera/Microphone through a pop-up dialog form
- If you have already declined to give your browser permission to use your camera and microphone, you will need to adjust the browser's settings
- How to adjust the microphone/camera related settings in your browser?
- If none of the above works, consider switching to another device to join the meetings.
How can I share my screen during meetings?
- Click the Screen Sharing icon right next to the camera icon
Choose what to share (your entire screen, a window, or just one browser tab)
After you have selected, click the Share button
Please note that if you share your screen while playing a video, the other participant(s) will not hear the sound unless it's coming from your PC/laptop and is loud enough for your microphone to pick it up.
Can I invite a third person to my meeting?
- Go to the Attendees List and browse through the profiles
- Click the Request meeting button
- To add more people, click the Add Participant button and search for the participant by name, company or job title
- Choose the time and date of the meeting
- Click Send request
How do I add sessions to my agenda?
- When registering for the event here, you will find the agenda in one of the tabs
- Click on all the sessions you would like to join
- Click the Continue button until you reach the Confirmation page
How do I change sessions to my agenda if I have already registered?
- Log in here using your email address and password
- Click on Modify Registration
- Make any necessary changes to your agenda on the Agenda tab
- Click the Continue button until you reach the Confirmation page
Changes to your registration are not final until you have reached the Confirmation page.
How can I join an online session:
- Go to the Agenda tab
- Click on the agenda you would like to join online
- Click View session
- You will be redirected to the live stream
Please note that not every session will be live streamed.
Protection of your personal data
The European Commission is committed to protect your personal data and to respect your privacy. The Commission collects and further processes personal data pursuant to Regulation (EU) 2018/1725 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, offices and agencies and on the free movement of such data.
The Data Controler
If you would like to exercise your rights under Regulation (EU) 2018/1725, or if you have comments, questions or concerns, or if you would like to submit a complaint regarding the collection and use of your personal data, please feel free to contact the Data Controller: DEFIS-A2@ec.europa.eu.
The Data Protection Officer (DPO) of the Commission
You may contact the Data Protection Officer (DATA-PROTECTION-OFFICER@ec.europa.eu) with regard to issues related to the processing of your personal data under Regulation (EU) 2018/1725.
The European Data Protection Supervisor (EDPS)
You have the right to have recourse (i.e. you can lodge a complaint) to the European Data Protection Supervisor (edps@edps.europa.eu) if you consider that your rights under Regulation (EU) 2018/1725 have been infringed as a result of the processing of your personal data by the data controller.
Questions and contact
For further information regarding content, please contact DEFIS-EDF-INFO-DAYS@ec.europa.eu.
For information regarding logistics (venue location, on-site event access, virtual platform connections/issues), the external contractor can be contacted at DGDEFIS@mci-group.com.
Getting further information at national level
Your EDF National Focal Point can provide further guidance on the EDF and assistance in building partnerships.
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